Honda (My CR-V), originally uploaded by Prince Turtle.

Two weeks ago I told my salesman at Landmark Honda never to contact me again. I was frustrated and angry about my experience at the dealership. So when my caller ID showed “Landmark Honda” this afternoon, I contemplated whether to answer the phone. Something told me that I should.

On the other end was Joe Waldman, general manager of Landmark Honda. He was calling because he stumbled upon my recent blog posts when searching on Google. He wanted to talk about my bad experience and make amends.

We started by reviewing the facts. Waldman explained that Landmark Honda would honor corporate’s special offer of $239/month with $2,699 down, but wouldn’t cover my remaining lease payments. I countered that the reason I came to the dealership was a phone call from a Landmark salesman who said he wanted to deal. I told him my expectations from the start — that I had no incentive to turn the car in early and, therefore, wanted Landmark to cover my lease payments. Apparently, that wasn’t an option. Had I known that, I would have never gone in the first place.

I voiced my dissatisfaction with Landmark’s negative appraisal of my 2005 Accord, the lack of respect for a returning customer and repeated phone calls to my pregnant wife, despite her request to be left alone.

Waldman apologized. He obviously recognizes the significance of an unhappy customer. I give him credit for making the phone call. Although I’m still not sure I want to do business with Landmark Honda again, but I told Waldman I would give him a chance.

When August arrives, I’ll do my due diligence and search Northern Virginia Honda dealers for the best price on a Honda CR-V. I’ll also entertain Waldman’s offer. We’ve agreed to talk on Aug. 17. Stay tuned for what happens.